Need Info On the Go?
Text a Librarian!

Begins Monday, July 8th

Residents of Norwich can now ask questions and get information from Otis Library by text message.

On average, Americans text message almost twice as much as they talk on mobile phones, according to a recent Nielsen Mobile Survey, making it a preferred means of communication while on-the-go. The new service provides an easy-to-use interface for our librarians and maintains the privacy of our patrons’ information.

For patrons who are unable to ask a librarian in person or online, or those who simply prefer texting over talking, the Text a Librarian service provides a convenient option for getting info on their mobile phone from the helpful reference librarians at Otis Library.

With Text a Librarian, patrons ask questions by sending text messages with their mobile phones and librarians answer on a web-based interface, keeping a “live archive” of all the questions and answers. The service does not display phone numbers and generates an anonymous ID for each patron in order to reference conversation history.

Text a Librarian makes it possible for patrons to tap into the wealth of knowledge of local librarians from their mobile phones, while keeping patron information private and secure.

Using the service is easy. Text OTIS to 66746 for instructions. Message and data rates may apply.

Once you text us, you will receive a short message explaining the service. Make sure to save us in your phone as OTIS so you know where to reach us when you have a question you need us to answer!

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